Return Policy

Thank you for shopping with Intilace! We want you to be completely satisfied with your purchase. Please review our return policy below.

30-Day Return Policy: You have a generous 30 days from the date of receiving your item to request a return.

To be eligible for a return, your item must meet the following criteria:

  • It must be in the same pristine condition as when you received it, unworn or unused, with all tags attached, and in its original packaging.
  • You will need to provide the receipt or proof of purchase.
  • Starting a Return: To initiate a return, kindly contact us at support@intilace.com. Please remember that returns should be sent to the following address: 19319 Southeast Damascus Lane, Damascus, Oregon 97089, United States.

We will provide you with a return shipping label and clear instructions on how and where to send your package. Items returned without prior authorization will not be accepted.

You will receive your refund promptly upon our receipt of the returned package; however, please be aware that customers are responsible for all return shipping costs.

For any inquiries related to returns, feel free to reach out to us at support@intilace.com.

Damages and issues:
 Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Non-Returnable Items: 

  • Bikini and Underwear: Due to hygiene reasons, bikinis and underwear cannot be returned or exchanged. Please ensure you check the size guide before purchasing.
  • Sale Items and Gift Cards: Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges:
 The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period:
 Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds:
 We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
 If more than 15 business days have passed since we’ve approved your return, please contact us at info@intilace.com.