Shipping Policy

Key Information

  • The order’s total price of your product will be displayed on the checkout page.
  • We have no hidden charges.

Shipping Rate and Delivery Time

Processing Time: 1-3 working days (Monday to Friday)
Order Cutoff Time: 3:00 PM Pacific Standard Time (PST)
All products go through a ready process, so there is a processing time.

Shipping Rates and Conditions

Shipping Rate Name Condition Transit Time Cost
Flat Shipping (US) Any Single Order 2 to 5 working days $5.99
Standard International Shipping Any Single Order outside the US 7 to 14 working days (varies by destination) $15.99
Expedited International Shipping Any Single Order outside the US 5 to 10 working days (varies by destination) $25.99

Estimated Total Delivery Time: (Processing time + Transit time = Delivery time)

    Note: Transit times may vary due to customs clearance, local postal services, and other factors beyond our control.

    If you have specific questions about your destination, feel free to contact our support team for more details.

      Tracking: We offer tracking so you can follow the adventures until they reach you. Track Here

      Delivery or shipping method:

      We use DHL, UPS, USPS, and FedEx to deliver or ship products. Your order will be delivered on working days by a courier. If you are not at home during the first delivery, the package will be offered to your neighbors if possible

      Undeliverable packages:

      Suppose a package cannot be delivered because the customer provided incorrect or incomplete shipping information. In that case, the customer will be responsible for additional shipping costs to change address before the goods are sent. If the item is already shipped, the customer will be charged with no refund.

      SHIPPING DELAYS:

      Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than the expected date due to invalid address, customs clearance procedures, or other causes.

      IMPORTANT:

      Customers are responsible for providing us with the correct shipping and billing address. If you realize that this is incorrect, please contact us as soon as possible. If the product has already been shipped a refund cannot be processed until the product has been returned to us.

      Our commitment is to maintain sufficient stock levels whenever possible. In instances where goods are not currently available, the potential waiting period is capped at a maximum of two weeks.

      What if my item gets lost during transport?

      We hope this never happens, but if your item does not arrive, please contact us at contact@intilace.com and we will resolve the issue.

      I want to track my order:

      You will receive an email once your order has been shipped, titled “Your order is on its way”, containing your tracking link.

      Contact Us More Information

      Physical Address: 1942 Broadway St. STE 314C
      Hong Kong office: Unit 2A, 17/F Glenealy Tower No.1 Glenealy Central Hong Kong
      Email: contact@intilace.com or info@intilace.com
      Phone Number: +1 303-215-8820

      Thank you for choosing intilace.com! We look forward to serving you.